Shipping & Returns

Every print is made to order, so it isn’t sitting on a shelf waiting for you. Here’s how long that takes, where it can go, and what happens if something goes wrong on the way.

The short version

• Prints ship within 3 to 5 business days.
• We ship to addresses in the United States only.
• Shipping is a flat rate, shown at checkout.
• Every sale is final, unless a print arrives damaged or misprinted.
• Tell us within 7 days of delivery, and we’ll reprint it free.

Printing time

Your print is printed, numbered, and packed after you order it. That takes 3 to 5 business days, not counting weekends or holidays.

Shipping

We ship to addresses in the United States. If you’re outside the US, email us and we’ll see what we can do.

Shipping is a flat rate per order, added at checkout, so you’ll see the full total before you pay.

When your order ships, you’ll get an email, with tracking when it’s available. How long delivery takes after that depends on the carrier and where you are.

Please check your shipping address at checkout. If you spot a mistake, email us right away. Once an order ships, we can’t change where it’s going.

Returns

Because every print is made to order, all sales are final. We can’t accept returns or exchanges if you change your mind.

The exception is a print that arrives damaged or misprinted. That one is on us.

Nothing on this page limits any rights you have under consumer protection law.

Damaged or misprinted

If your print arrives damaged or with a printing flaw, email vanduzerart@gmail.com within 7 days of delivery. Include your order number and a photo of the print. If it was damaged in transit, a photo of the packaging helps too.

We’ll reprint and reship it at no cost to you. If you’d rather have your money back, we’ll refund the print in full instead.

Screens vary, so a print that looks slightly different from the image on your monitor isn’t a misprint. The artwork is black ink and graphite on white paper, and that’s what arrives.

Commissions

No two commissions are alike, so the written quote for each one sets its shipping, timing, and what’s refundable. If the quote doesn’t cover something, email us and we’ll sort it out. The terms explain how quotes work.

Questions

Email vanduzerart@gmail.com and include your order number, so we can find your order right away.